FAQ

• What kind of payment way can I choose on your website?

We accept payments by Paypal, Western Union, Moneybookers and E-check. Paypal is our preferred method of payment .If you do not have one, you can pay as a guest by credit card, such as Visa MasterCard, Discover or American Express, or you can create a paypal account. Please contact our Live Support when you have questions.

 

• How do I get my order?

After you paid, we will arrange professional deliveryman deliver to you ASAP.  Face to face trade for NW and WOW and recording a video and send the gold to your in game mail box for Lost Ark.

 

 

Absolutely, We are a ten -year wow studio and we have professional and experienced teams, we can make sure that you will feel safety about the trade. In addition, we trade everything to you in game ,just like friends trade in game.• How to solve the problem when Submit is failed?

Our website has been tested in many kinds of Browsers. If you receive a data error, we suggest that you can change the Browser and update the new version, or you can contact our Live Support  to solve it.

 

 

• How long does the delivery take?

Generally,

Items ETA: 2-8 Hours work time

Gold ETA: 15 mins (face to face); 2-8 hours (By AH)

Raid& Mythic Dungeon ETA: 1-7 Days. (Please ask live support for specific time)

But if there has some accidents, we will inform you immediately.

 

 

• Is it safe for me to pay online?

It's safe. There is a link leading you to paypal page when you pay. The information that you should provide is for paypal but NOT for Gold4PVE. Our website can not get any information about your credit card or your password. And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

 

• I call the Live suppor but you are not responding. What's the matter?

Under such situation, Our customer service representative may be temporally away from their work station or either that, please leave a message about your contact way ,server and toon name.Once our online service agent is back,we will contact you as soon as possible.

 

• Will using your services ban my account?

No. We have sold items to hundreds of customers in wow games. Our customers have never been banned through our professional service.

 

• Do you have any refund policy if I didn' t get delivered for my order?

Yes, we do.If we failed to complete your order and you would like to refund, please contact live support on our website. Offer your order information and we will refund in 30 mins after we confirm all details.The order will be hold and 100% fully refund if we can't complete your order.

 

• How secure is your service? Is it safe if I release my account name and password to you?

Yes. As a professional studio,we take safeguarding your personal information very seriously.All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our manager. Once the raids are completed, We will inform you that the service has been completed and you can change your password as a precaution.

 

• What should I do to make my order accomplished fast?

You may follow tips

1). Make sure all info you provided is right and available.

2). Contact Live support on our homepage to check stock if the order is a rush one.

3). Check your personal email and phone after you place an order.

If you have any other questions, please contact our Live Support!